2025年外企office电话用语大全营销英语客服前台实用
这句话算是制式讲法.一般接起电话人一般会先报企业名字"ABC corporation",然后再说, "May I help you?" 或是假如要更客气一点话则可以说"How can I help you?"(我该怎么帮你 由于这样问法表达我该怎么帮你, 而非我需不需要帮你?但基本上"May I help you?" 跟"How can I help you?" 都很常见就是了。 不过假如是机器接电话, 则听到多半是这样, "Thanks for calling ABCcorporation, if you know your partys last name or extention, press 1.If you want torecieve information or publication, press 2.If you want to talk to the operator, presspound sign or remain on the line."(感谢你打电话到ABC 来, 假如你懂得你要找人姓或是分机号码, 请按1, 假如是想要我司简介或出版品, 请按2, 假如是要找总机,请按#, 或是请别挂断.2.And you are?你是? 假如人家打电话来是要找你上司, "May I talk to your manager?"(我能不能跟你们经理发言?)这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理讹诈一百万呢! 因此一般我们一定要先确定打电话来是谁.最客气问法是, "Whom I am speaking with?" 或是